We are aware that many visitors purchased advance tickets for a number of our cancelled 2020 events. If you are happy to, please hold on to your tickets and we will honour them for the same or similar event in 2021.
We realise this may seem a long way off so, as a thank you, we will upgrade your purchase to include an extra complimentary ticket for a standard Steaming Day in 2021.
We will be processing vouchers for these upgrades in early 2021 so that we can manage them collectively.
Please note, we are unable to upgrade tickets to Day Out With Thomas or Christmas events.
NB: In normal circumstances, the Centre has a no-refund policy and looks to offer alternative dates in relation to all cancellations regardless of the reason and this remains in operation at this time.