Access Statement

We have disabled toilets dotted around the site.

A carer can come in for free with a disabled visitor - for pre-booking events (Christmas), please call us in advance, so we can allocate the 'free' seat on the train for the carer. However, at Christmas there are some restrictions for wheelchair users. Please call for more information. 01296 655720.

There is full wheelchair access across the site, including a ramp onto the steam train. Wheelchair users can go into the brake van at the back of the train (at Christmas however, Father Christmas uses this van to hold all the children's presents - so please call us for more information before booking - 01296 655720). If the visitor is capable of taking a few steps onto the train, then wheelchairs can be left on the platform, and the visitor can be shown to a seat closest to the door.

The visitor centre has full access with only a ramp (no steps) onto the concourse (see photo above).

We have two bridges going over the train track and across to the other side of our site. One of these is an old Victorian bridge with steps. The other is a more modern one that has a ramp one side and a lift the other.

Our site is large - 25 acres - and we want everyone to be able to wander the site as much as they want to. If you do not generally need/have a wheelchair but feel you might like one to go around our site, then you are welcome to use one of our mobility scooters. We have three mobility scooters for visitors to use - there is no charge however, we recommend that you call us before your visit to pre-book one, as we cannot guarantee they will be available otherwise.

Please call 01296 655720 9.30am-4.30pm Monday to Friday for any queries.

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