Access Statement

There is full wheelchair access across our site, including a ramp onto the steam train. As we use heritage carriages for our train rides, there are steps up into the carriage and the doors are not wide enough for a standard wheelchair. Therefore, wheelchair users (and the rest of their party) can go into the brake van at the back of the train. If the visitor is capable of taking a few steps onto the train, then wheelchairs can be left on the platform, and the visitor can be shown to a seat closest to the door.

The visitor centre has full access with only a ramp (no steps) onto the concourse as shown in the photo.

We have two bridges going over the train track and across to the other side of our site. One of these is an old Victorian bridge with steps. The other is a more modern one that has a ramp one side and a lift the other.

Our site is large - 25 acres - and we want everyone to be able to wander the site as much as they want to. If you do not generally need/have a wheelchair but feel you might like one to go around our site, then you are welcome to use one of our mobility scooters. We have a mobility scooter for visitors to use - there is no charge, however, we recommend that you call us before your visit to pre-book one, as we cannot guarantee they will be available otherwise.

We have disabled toilets dotted around the site.

A registered carer can come in for free with a disabled visitor. We also accept Max cards when a child comes in for free with a paying adult. However, these offers do not apply at Christmas.

At Christmas, the brake van (mentioned above as being used for wheel chair users o the trian ride) is used for Father Christmas to put all his presents, therefore, unfortunately, wheelchairs cannot go on the train at Christmas. Please call for more information: 01296 655720. 

Please call 01296 655720 9.30am-4.30pm Monday to Friday for any queries.